Colne Saddlery is a family run business, operated by a keen riding family who understand the needs and demands of both rider and horse; the business has grown organically over the last 50 years building a reputation across the South West for excellent quality of products and services.
Position Summary:
We are on the lookout for someone to join our team and learn all aspects of our e-commerce system, from creation of single products to large seasonal uploads, processing of web orders and returns, to handling price changes. The candidate will be responsible for getting products to sale on our website, in the right place with the right images. Ideally you will have some SEO knowledge but this is not essential; we are however looking for someone with great time management and a keen eye for detail.
Being part of a small business you will be expected to share the load of general office tasks.
Key Responsibilities:
• Creation of new items, ensuring activation/deactivation of products to keep stock fresh
• Execute content uploads for seasonal promotions, product launches, and category updates
• Fully responsible for web orders; pick, pack, dispatch and processing returns.
• Maintain and update website content, including product pages, regularly reviewing product pricing, promotional banners, size guides, and lifestyle imagery, to improve the overall shopping experience and streamline navigation
• Track website functionality, analyse performance and manage website improvements.
• Work closely with web developers (hosting platforms) to implement enhancements, troubleshoot issues, ensuring seamless customer transactions
• Being the first point of contact for all Customer Enquiries – including phone, email and our online chat facility.
• Creation of Purchase Orders and keeping Back Order lists up to date.
• Other General Shop/Office Duties as and when required
Competencies required:
· Some Equine Industry experience or knowledge essential
· Strong organisational skills, with the ability to manage multiple tasks and deadlines.
· Excellent communication skills, both written and verbal, with an ability to liaise across departments.
· Proactive approach to problem-solving, with a keen attention to detail and a willingness to learn new technologies.
· Ability to work collaboratively in a fast-paced, team-oriented environment, and being prepared to support a small office based team.
In an ideal world we are looking for someone full time but for an exceptional candidate we would consider part time - this would include all day on Fridays.
Job Types: Full-time, Part-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Benefits:
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
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