Office & Showroom Assistant

If you are passionate about horses, enjoy engaging with customers and take pride in precision and organisation, this role brings all of those strengths together. Royal Equestrian is seeking a proactive and energetic Office & Showroom Assistant to support our growing business. For more than 15 years, Royal Equestrian has represented leading luxury equestrian brands such as Samshield, Equiline, and De Niro. With both an established online store and a premium in-store experience, our mission is to deliver the highest standard of shopping for riders who value exceptional style, quality, and individuality. This is a varied, hands-on position where each day offers something different. You will help ensure Royal Equestrian remains the preferred destination for discerning riders. A strong equine background is highly beneficial, while product training will be provided, your existing knowledge will help you succeed from day one. Key responsibilities: Customer Service & Communication • Deliver responsive and professional customer support via email and phone. • Handle enquiries, resolve issues and share accurate product information. • Work closely with colleagues and management to maintain a seamless customer experience. Retail & Logistics Support • Pick, pack and dispatch online orders with accuracy. • Arrange, receive and check courier deliveries, ensuring all items are correct. • Restock, rotate and barcode products in the showroom and storage areas. • Assist customers in person and over the phone, offering knowledgeable product advice. • Process orders and manage payments efficiently. Office Administration • Support daily administrative tasks and general office operations. • Maintain and update databases and internal records. Why you’ll enjoy working with us: • A creative, supportive workplace where your ideas are encouraged and valued. • Exposure to world-class equestrian brands and luxury products. • Opportunities to grow your skills, take ownership of your responsibilities, and advance within the company. • A friendly, motivated team that shares your enthusiasm for horses, style, and premium retail. What we’re looking for: • A warm, helpful and professional approach to customer service. • Excellent communication and interpersonal skills. • High attention to detail and a proactive mindset. • Strong organisational skills and confidence working to deadlines. • The ability to manage multiple tasks with efficiency. Full training will be provided; however, we are seeking a self-starter with a positive approach who can contribute immediately. Strong equine knowledge is highly advantageous, as customers rely on our team for informed recommendations. Training will be provided for all current and new product lines. Role Details • Job Type: Full-time • Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. • Location: PE19 5JF (St Neots) • Salary: £24,500 – £27,500 per year • Experience: Minimum 2 years in the equestrian sector (required) • Start: Immediate