Receptionist/Administrator

Portland House Veterinary Group have been working with clients in and around the Retford area for over 50 years. We are a busy group of practices that look after farm, equine and small animal clients as well as wildlife parks and zoos. We pride ourselves in providing excellent patient, client and employee care. We are currently recruiting for a part time Receptionist/Administrator for our Equine and Farm departments. This position will be for 15 hours per week and days/times can be flexible and discussed at interview. The ideal candidate must be empathetic, friendly, have a high degree of accuracy and be a good team player. Having the ability to build a rapport with our clients, their animals and with your colleagues is of the utmost importance. In this role, you will be responsible for: • Being the first point of contact for clients and general public both in person and on the telephone; • Booking equine and farm appointments and visits in line with booking guidelines; • Diary management; • Handling telephone enquiries and orders; • Processing payments; • Placing and packing medication orders; • Dispensing medication; • Keeping client records up to date; • Ensuring stock levels are accurate and carrying out monthly stocktakes; • Maintaining good communication between clients and the veterinary team; • Keeping the front of house area as clean and as welcoming as possible; • Administration duties including some debt management responsibilities; • Deal with and organise incoming and outgoing post. • Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person • Any other duties requested by the Clinical Directors, Practice Manager, Vets and nurses. Working days are Monday - Friday and the 15 hours can be discussed at interview. To be considered for this role, you will need to demonstrate proven reception and administration experience (or similar) and hold strong communication, organisational and customer service skills. Experience and/or an interest in Equine or Farm would be advantageous. Applications will only be accepted via Indeed.com Applicant Requirements • Receptionist/Administration experience is required • Interest or experience in equine/farm work would be advantageous • Previous experience of working as part of a team that is committed to providing exceptional service delivery • Empathetic • Friendly • Have a high degree of accuracy • Excellent IT skills • Good team player • Able to build a rapport with our clients, their animals and with your colleagues • Strong administration, organisational and customer service skills About Us Portland House Veterinary Group has been working in partnership with clients in and around the Retford area in one form or another for over 50 years. Our main practice is in central Retford and consists of 15 Veterinary Surgeons, 10 Registered Veterinary Nurses/Student Veterinary Nurses and 7 Support Team members with experience ranging from new graduates to 35 years. From Retford we provide services for farm and small animal clients as well as wildlife parks. Our Equine and Farm departments are also based in Retford and serve a wide range of Farm, Companion and Equine clients. We are a welcoming and friendly team who are enthusiastic and dedicated to working together as a team. We believe strongly in delivering exceptional service and care to our clients and their pets. We have a fantastic loyal client base with both large and small animals. Job Types: Part-time, Permanent Pay: £8,923.20 per year Benefits: • Cycle to work scheme • Employee discount • Free flu jabs • Free parking • On-site parking Schedule: • Day shift • Monday to Friday • No weekends Application question(s): • Do you have a good geographical knowledge of the local area? Experience: • Administrative: 2 years (required) • Receptionist or Customer Service: 2 years (required) • Equine: 1 year (preferred) • Farm: 1 year (preferred)