Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.
We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.
As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.
From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.
At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
This is a temporary role from January 2027 to June 2027.
What we are looking for
We are currently seeking to build a team of Event Administrators (Client Services), based in our offices at the racecourse in Ascot, to support the delivery of Royal Ascot 2027. A crucial and important team to enable us to deliver excellence in service to our Royal Enclosure Members.
Job Overview
The Event Administrator (Client Services) will be responsible for providing administrative support for the planning and execution of Royal Ascot. This role is pivotal in ensuring the support of our Royal Enclosure Members, and VIP stakeholders, in all aspects of customer service, and administrative organisation, from the early planning stages through to delivering the highly prestigious Royal Ascot, at the iconic Ascot Racecourse. Ideal for individuals who are passionate about excellence in customer service, creating memorable experiences, working on a world renowned iconic British event, and are eager to develop their skills in a supportive and team-orientated environment.
Key Responsibilities:
Administrative Support:
Manage event-related correspondence to support Members with their bookings, including emails, phone calls, and postal mail, in a timely and courteous manner.
Maintain and update event databases, ensuring accurate and timely information.
Liaise with stakeholders and high net worth individuals, including VIP guests, sponsors, and corporate clients, ensuring their needs are met.
Some specialised roles within the team will focus on the administration of new members, and restaurant administration.
Customer Service:
Support Members and Stakeholders in making bookings to attend Royal Ascot.
Provide excellent customer service to event attendees, responding to inquiries, providing additional information about enhanced experiences, and resolving any issues promptly.
Manage on-site badge and ticket fulfilment, troubleshooting, and guest services during Royal Ascot
Qualifications:
Excellent communication and interpersonal skills, both written and verbal.
Strong organisational and multitasking skills, with attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel) and using databases.
Personal Attributes:
A proactive and positive attitude, with a passion for delivering excellence at the highest level.
Ability to work independently as well as part of a team.
Discretion and professionalism, especially when dealing with high-profile guests, VIPs and sensitive information.
Maintain The Ascot Way and act as a role model through demonstrating the values: Elegant, Uplifting and Authentic
Work Environment:
Based in an open office environment at Ascot Racecourse from January to June 2027.
Office hours are usually Monday to Friday 9am – 5pm, will require flexibility to work on-site during the week of Royal Ascot (15th – 19th June 2027).
What you can expect from us:
The opportunity to be a part of a place ‘Like Nowhere Else' and be part of our Royal Ascot temporary team.
Lunch will be provided on racedays.
Applications will close on 30th October 2026
Our Diversity and Inclusion Vision
We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
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