Senior Racecourse Operations Manager

The Senior Racecourse Operations Manager is an exciting opportunity for a proactive and detail-oriented individual to join the Operations Team. This permanent role is central to delivering seamless, safe and high-quality race days and major events across Chester and Bangor-on-Dee. Acting as the operational lead, you will oversee end-to-end planning and delivery, including site design, crowd management, presentation standards and guest experience. Working closely with internal teams and external partners, you will ensure events are well-coordinated, clearly communicated and delivered to the highest standards. You will support continuous improvement, uphold brand and commercial objectives, and play a key role in the growth of CRC Live by helping deliver high-quality, profitable non-race day events. General responsibilities include: Lead the delivery of a safe, inclusive and high-quality guest experience across all race days, major events and non-race day activity. Oversee end-to-end operational planning and execution, including site readiness, crowd management, admissions, security and presentation standards. Champion Equality, Diversity & Inclusion and accessibility, ensuring facilities, services and communications meet the needs of all guests. Drive continuous improvement through guest feedback, performance insights and proactive issue resolution. Ensure compliance with all safety, security and regulatory requirements, supporting audits, inspections and event safety planning. Maintain consistently high standards of site presentation, cleanliness and waste management across both racecourses, on race days and non‑race days. Act in senior operational roles (including Duty Manager/Event Bronze) Support the planning and delivery of major events and CRC Live activity Build and maintain strong relationships with internal teams, external partners and governing bodies Lead, manage and develop the Racecourse Operations team Essential Requirements Proven experience leading guest-facing operations within sports, events or visitor attractions Strong experience in event and major event delivery Ability to plan and manage multiple events simultaneously Experience in budget management and analysing guest feedback Excellent communication, presentation and organisational skills Proactive, hardworking and highly organised approach Strong team leadership skills, with the ability to support and mentor others IOSH Managing Safely qualification Desirable Requirements Experience within racing, live events or entertainment industries Experience creating and delivering live entertainment Ability to manage incidents and crisis situations Experience developing new event concepts and entertainment ideas Relevant qualifications such as Safeguarding Level 3, Agile Project Management, and Level 4/5 Spectator Safety Management About Chester Race Company: Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. It is an evolving organisation with a broad portfolio but retaining Horseracing at its core. The Company operates three racecourses, Chester, Bangor-on-Dee and Musselburgh, in Scotland. At Chester, we also own and operate - a hotel, a vibrant pub and have other property interests in the city. Not to mention our in-house caterers, Horseradish and our staffing brand – Thyme People. With that much diversity in our business, no two days are the same. What we offer: CRC offer a great selection of benefits, from Race Day tickets to enhanced pension contributions. Salary: £55,000 - £60,000 per annum Hours of work:  37.5 hours per week, Monday to Friday. CRC is an event company; you will be required to work some weekends and evenings. Any work beyond the contracted hours will be eligible for time off in lieu. CRC has a flexible approach to working hours, which should be agreed with your line manager.